Articles on: Returns

Cancellation policy

The law stipulates that we must provide this cancellation policy.

We do not insist that you use this procedure as described below.
You can also easily return your items via your customer account.
Click here for the easy way

If you prefer to take the legal route, please read the following...

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.
to cancel this contract. The cancellation period is fourteen days from the day on which
you or a third party named by you, who is not the carrier, has taken possession of the goods.
have taken possession of the goods. To exercise your right of cancellation
you must inform us (ide-tec KG, Erzweg 16-20, 57299 Burbach+49 2736 491340
+49 2736 491340, e-mail address: by means of a clear and unequivocal
declaration (e.g. a letter sent by post, fax or e-mail) of your decision to
of your decision to cancel this contract. You can use
use the attached sample cancellation form, but this is not mandatory.
prescribed. To comply with the cancellation period, it is sufficient that you send the
the notification of the exercise of the right of cancellation before expiry of the cancellation period
the cancellation period.

Consequences of cancellation
If you cancel this contract, we will return to you all payments we have received from you
you, including the delivery costs of the delivery (with the exception of the additional
additional costs resulting from the fact that you have chosen a different type of delivery
delivery other than the cheapest standard delivery offered by us)
delivery offered by us), immediately and at the latest within fourteen days from the day
the day on which we receive notification of your cancellation of this contract.
has been received by us. For this repayment, we will use the same means of
same means of payment that you used for the original transaction, unless
unless expressly agreed otherwise with you; in no event will you incur any
you will be charged any fees for this repayment. We may refuse the
refuse repayment until we have received the goods back or until you have provided
you have provided proof that you have returned the goods, whichever is the earlier.
whichever is the earlier. You must return the goods immediately and
in any event not later than fourteen days from the day on which you inform us of the
of the cancellation of this contract, to return or hand over the goods to us.
handed over. The deadline is met if you dispatch the goods before the period of

fourteen days. You bear the direct costs of returning the goods.
of the goods. You only have to pay for any loss in value of the goods
value of the goods if this loss in value is due to handling of the goods which is
and functioning of the goods is due to handling of the goods that is not

Costs of the return:
The return shipment itself is at your expense. You can either commission a carrier (parcel service) yourself or have us send you a return label for a fee. The cost of this label will be deducted from the refund amount.
Detailed costs for freight and returns can be found here:
Link to freight costs

Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
personal requirements of the consumer. en

The right of cancellation expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
We also reserve the right to refuse to accept the return of delivered goods (especially those with a textile surface) if they have obviously been contaminated by pets, smoke or similar.
- for the delivery of goods that have been declared as reduced goods (bargain goods, 2A or B goods, or similarly clear) and reduced in price due to defects in material or design.
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Übersetzt mit Deepl Translator

Widerrufsformular (MUSTER) herunterladen

Updated on: 12/05/2024

Was this article helpful?

Share your feedback


Thank you!